I think tipping should be banned because it not only dictates what the guest thinks of you and your service but it could also be seen as demeaning. Danny Meyer is one restaurateur who has started to ban this in all of his restaurants. It also creates a pay difference between the FOH employees and the BOH. Everyone works together to serve the guest, so why does one part get a tip and not the other? To fix the pay gap, the minimum wage could be changed to receiving what the employee deserves for his or her work. That way, any one person who aspires to make a good living would have to work for it, and not slack off and think that they still deserve the minimum wage. "The quality of cusotmer service strongly impacts a customer's overall dining experience. High-quality customer service leads to customer satisfaction and a good dining experience" (251). This would definitely create more business for the company and possibly create more jobs because people know what they are capable of doing. Yet, others believe that tipping is what drives people to do their best. "Overall, customers will reward service staff for an enjoyable experience by giving compliments or tips. If the service staff is being tipped generously, then chances are the customers are enjoying themselves" (68). That shouldn't be the reason why the staff should work properly, they should do their job because its what is required of them and because its the right thing to do. "All customers seek customer-centric service regardless of the segment of the restaurant and foodservice industry in which they are making a purchase; all customers want their own needs met. When their needs are met, customers’ views of an operation’s service levels will be positive" (250).
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